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Q1: Can you tell me about Viperlink?
Founded more than 10 years ago in 1997, Viperlink now offers value-added, managed services that help businesses and organisations with proactive and optimised IT solutions that is capable of handling ever-increasing transaction workloads.
Viperlink’s managed solutions means that we become or act as the client’s IT department on an outsourced basis. In short, Viperlink works as a value-added systems integrator that proactively monitors and examines the client’s IT implementation and infrastructure.
Since time means money to a business, this means that Viperlink helps our clients detect possible IT problems and bottlenecks – long before the system can overload and break down – that may cause unprofitable and unproductive business downtime.
Q2: How can Viperlink benefit your business?
Viperlink can benefit your business, company or organisation by becoming the systems integrator that provides reliable, trustworthy and fully functional managed services. Our solution and service focus involve proactive preventive maintenance as well as end-to-end life-cycle scalability.
What differentiates Viperlink from other managed services and systems integrators is that we fully support our clients’ IT life-cycle needs with our solutions and services that are specially customised and designed to be fault-tolerant capable for managed services.
Most of all, Viperlink’s managed services is specially personalised for your company’s unique requirements. Yes, a customised solution that fits your business. Something you would implement yourself, just for your business! So that you can stay focused on and do what you do best: mind your own business.
Now that you know better, you can leave – or outsource your managed services – your IT infrastructure problems to a company that specialises in keeping your IT systems up and running all the time. So that you can concentrate on your business and use your IT resources to make money, more profitably – without bothering about resolving issues of IT complexities.
Q3: How can Viperlink become your trusted advisor?
Basically, Viperlink becomes the trusted advisor to your IT deployment: By offering sound design, reliable services, and robust systems and scalable IT infrastructure solutions.
And with such a dedicated IT deployment, you – the client – are assured of optimal business uptimes especially during peak periods of transaction workflow and business operations on a robust yet easy-to-access IT platform that you own.
Need more information? Just send us an e-mail or contact us by telephone. We will be most happy to help you with a solution or managed service that fits your IT infrastructure and business needs.
Q4: What are the managed solutions provided by Viperlink as a Microsoft Certified Partner?
Viperlink’s expertise and specialised skill-sets come from actual onsite technology implementations and real-world, live deployments based on the Microsoft platform. Viperlink – a Microsoft Gold Certified Partner – provides a wide range of field-tested and dynamic, mission-critical solutions for: Advanced Infrastructure; Networking Infrastructure; Information Worker; and Mobility.
Q5: Does Viperlink follow a Best Practices Methodology?
Yes, Viperlink works using the Best Practices Methodology recommended by Microsoft Corp. for systems integration work implemented by certified partners. The concept of Best Practices assures customers of quality solutions, and who can expect solutions that can be serviced and fixed by any capable Microsoft certified IT engineer.
Viperlink’s onsite technology installations include a broad range of fully functional solutions. These are specifically designed and customised to meet the unique and special needs of each customer environment and operational business scenario.
Q6: Can you highlight Viperlink’s managed solutions
In simple terms, the managed solutions and services that you can expect from Viperlink are Infrastructure solutions (Software Operating System layer) involving:
1. Hardware systems implementation
2. Software applications
3. Messaging and Collaboration suite including: E-mail, SMS, Smartphone, Portal services, Communication server (chat), Calendar/address book, and activity scheduling, E-mail systems such as archiving solutions, disaster recovery, authentication, Real-time collaboration such as application-sharing (for dispersed locations), virtual meetings (out-of-sight collaboration using software applications), and others (as required).
4. Security solutions and services including: E-mail authentication, Network perimeter and security monitoring, Application security, Transaction security, Intrusion detection, End-point security, and Outbound security through Security policies, and Authorisation levels up to file-level security.
5. IT Life-Cycle management and managed services involve Viperlink’s technical capabilities as a system integrator to provide a wide range of managed services, and act as the client’s IT department on an outsourced basis – providing a variety of Microsoft-certified solutions.
Q7: Can you elaborate on Viperlink’s IT Life-Cycle Management?
Viperlink’s managed services for IT life-cycle management and systems design, maintenance and upgrading works involve the following sequence or stages:
- Stage 1: Introduction
- Stage 2: Implement and Install
- Stage 3: Operational
- Stage 4: Maintenance Contract
- Stage 5: Retirement
Q8: Can you explain more about the various IT Life-Cycle Stages?
The various IT Life-Cycle stages in Viperlink’s solution offerings are:
Stage 1: Introduction
Introduction involves: Project study, Systems design, and Solution proposal.
Stage 2: Implement and Install
Implement and Install involves: Staging and pilot testing, communicate system status; If OK, the go to Parallel run of current system, and proposed Pilot trial run; When found OK, Escalate to actual “Live run” only when proposed system is confirmed to work without glitches; and then Monitor the “Live run” for fine-tuning and optimum performance.
Stage 3: Operational
Operational involves: Fully operational “Live” system implementation, user training and acceptance of system; IT resources performance monitoring both onsite and remote for workload, etc; and Reporting and optimum performance quality assurance to ensure running systems are OK, and fine-tune; and Systems enhancement (so as to close any performance gaps)
Stage 4: Maintenance Contract
Maintenance Contract which is: A preventive maintenance trouble-shooting exercise to ensure that IT system is working well; and Monitor and inspect system for fault-prevention of any foreseeable bottlenecks or application problems that may critically impact system performance and cause unexpected decline.
Stage 5: Retirement
Systems Retirement is inevitable and will happen some time in the future, and the main reasons are:
- Systems retirement can happen suddenly due to many factors such as system overload, increased business workflow and transactional volumes, application becomes unable to cope with data throughput in real-time, and a host of other reasons.
- Systems retirement means that there is a critical need to replace obsolete software applications with better and stable, fully functional yet field-tested software solutions.
- It is important to note that very often, the latest and hottest version of a software application or solution may not be the most stable in terms of actual performance. This is because these new versions may have unknown software bugs or glitches that have not been detected, noted or fixed by actual field-testing in a “live run” business environment.
Q9: Are there any other solution offerings?
Yes, besides the basic managed services, there are others including:
Special Maintenance Contracts
Special Maintenance Contracts involve special ad hoc projects:
- Which happen when only certain system components or solutions such as a software application are needed.
- This means just providing a software application and managing that part alone.
Other managed services
This includes any other specific IT systems solution that is not elaborated above.
Q10: How can I contact Viperlink to get more solutions information?
You can contact us on by telephone or by e-mail. Please see our contact list on this website.
Please feel free to contact us for a non-obligatory consultative meeting. Yes, we can help you address any technology gaps that you may need to be securely fixed and enhanced.
With Viperlink’s extensive onsite deployments on the Microsoft platform, and actual technology implementations, we offer real-world solutions that work to optimise and fully exploit your mission-critical IT resources.
Thank you for your attention and kind consideration.
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Frequently Asked Questions