Being a Microsoft Certified Partner, we assure you of the latest technology and a comprehensive range of solutions. These span pre-installation consultation and planning services to the actual implementation work and network monitoring. What's more, operation and maintenance of your IT system remain hassle free because our services extend post installation. 

Our I.T services include:

• Consultancy services
• Project Management (I.T infrastructure design & implementation)
• Post Installation (I.T maintenance, Support & outsource)

Leveraging on our in-depth industry insight, strengthened by more than a decade's experience, we provide strategic IT consultation to address your company's IT needs.

Business Continuity

Any business system must establish a back-up plan to ensure that key business functions are not hindered despite unfavourable conditions. This is accomplished by identifying potential threats to your system and setting up possible contingencies. Our certified consultancy team are able to implement methods such as disaster recovery or system back-up to ensure normal operations with minimal disruptions to your business.

Software Audit

Reduce the unnecessary risk and expenses that may arise from software copyright infringement and use of unlicensed or pirated software in your company. With our software audit services, you will gain awareness of whether your system complies with the criteria set for standards, specifications and others. As such, you will be able to make the necessary corrective actions before you pursue other company IT plans. Operate your company smoothly, knowing that your company complies with the accepted IT standards.

Network Assessment

We help you improve your company's productivity while reducing your operational costs. Using solutions-focused tools, we are able to manage your network's configuration, devices and services to achieve and enhance vital functions such as responsiveness, availability, resilience, and security.

We perform regular check-ups of your company's network environment, infrastructure and links and review of your company's system functionality to evaluate if the existing system is able to meet your company's productivity requirements. This procedure establishes a baseline against which future technology implementations and facility management may be measured.

Customised End-to-end Solutions

We can improve the way you do business by structuring end-to-end solutions that will suit your requirements. We acknowledge that the uniqueness of each business entails unique needs and requirements. For this reason, we offer tailored services to directly address the core of your needs

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We value our performance outcome as much as you value your business. That is why we take into consideration the time frame and your budget so that we can provide a customised solution that best suits your present requirements. In handling every aspect of your project, we:

· Simplify the process

· Diminish costs

· Meet your expectations

Our Managed Services

Our managed services are structured to optimise the latest technology so that we can handle every aspect of your project, from planning to execution, in a streamlined and simplified process and according to plan.

Server Platform. Expertise in building, designing deploying and supporting that help customers’ business strategies through high level of availability, agility and automation. Its areas of competency are:

• Window server
• Operating system
• Window server based application
• Microsoft server infrastructure

Mid-market Solution.Expertise in providing solutions based on most current technology and IT solutions knowledge to help midmarket business with unique challenges.

System Management. Delivering solutions based on Microsoft System Centre software and enabling the delivery of data centre and desktop solution that helps customers maximize their IT investment.

Desktop Solution. Service Delivery leader for Windows operating system and Microsoft tools and software.

We help to sell deploy and support Windows, Office Windows, Internet Explorer browser and Microsoft Desktop Optimization Pack (MDOP)

Identity and Security Solution. Expertise in deploying integrated, simplified and comprehensive security solutions meeting customers’ business security requirements

Microsoft Identity and Security Products/Solutions.Microsoft Forefront Security Software

 How we work

Throughout the project, we employ performance monitoring to enable us to fine-tune the procedure and immediately apply lessons learned to ensure an improved performance. To be able to produce your desired outcome, our project team strictly adheres to the following standard project management protocol:

Assessment and Planning Phase

In this phase, we identify the project and its requirements to form the basis for its management. After this, a project charter is created, which outlines the direction and scope of the project. It includes the stage plan and assessment of its overall success. Then a project manager is assigned to manage and execute the project.

Management Phase

Having defined and confirmed the project outline, we then identify the tasks and procedure for achieving our goal. This phase involves determining the budget and timeline for completion and managing the plan implementation.

Construction Phase

In this phase, we use all the prepared plans, procedures and schedules in developing the product or services we are commissioned to deliver. Generally, this is where most resources are used and is the longest phase in the entire project management.

Control and Evaluation Phase

In this phase, every aspect of the project plan and execution is managed to ascertain that every step is being performed according to protocol. To ensure successful execution, the project manager will perform continuous evaluation and apply resolution strategies to unexpected events.

Finalisation Phase

Project closure commences upon the completion of the project objective. It includes the following tasks:

·         Reconciliation of project objectives and results

·         Acceptance of the completed project

·         Closure of financial aspect and project record

·         Finalisation of financial or procurement audits

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Viperlink's Post Installation is a unique service that you won't find with most other IT solutions providers. Because we value continuing relationships with our clients, we offer after-service assistance to ensure the proper and successful function of your system as follows:

Point System

We make every post installation service enjoyable for you by rewarding you points every time you engage us. These can be redeemed for any product or service we offer. You will receive regular updates on your credited points at each follow-up visit.

Support Hotline

Through our Support Hotline, we ensure immediately assistance and a solution to your problems. Our team are trained under Microsoft to expertly handle concerns regarding our system. Getting you back on business is and will always be our top priority.

Remote Monitoring

We employ remote monitoring techniques so your IT system is guaranteed to receive expert upkeep regularly. This will help your system to continue performing to its peak, thereby minimising untimely expenses.

Full-time Onsite Representatives

For long-term and large-scale projects, we will deploy a certified representative for the duration of the project. He will function as an extended IT arm to your company to perform the function required in your server environment.

Equipment Maintenance

Since it is costly to train another in-house staff just to monitor and maintain existing or newly installed system, we can assign regular reliable and efficient support to do this for you. Our equipment maintenance package includes identifying internal and external threats in your IT infrastructure.

Relocation Assistance

With our years of experience in IT relocation, we can help you smoothly execute the entire relocation of the office IT and back-office IT operations. This service covers any point in Singapore. Our technicians, engineers and staff, all sensitive to the server room environment, guarantee that your IT equipment is safely and securely transferred to your new location with minimal server downtime. The range of relocation services

includes:

• Server de-racking, re-racking, relocation and migration
• IT equipment relocation and reinstallation
• Cable management
• IT equipment testing

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SupportPack help address your technical issues

Supportpack helps SMEs to address technical issues and to reap the benefits of IT without having to worry about keeping their IT systems up and running. Support Pack, a comprehensive range of IT support services aimed at meeting the needs and the budgets of different SMEs.

Benefit include:
•Enable staff to focus on thier core business roles.
•Provides SMEs with a cost-effective alternative to hiring in-house IT staff.
•Eliminates IT recruitment and manpower costs.
•Provides access to comprehensive range of IT skills.

NetSupport is a comprehensive suite of managed services

NetSupport comprises of IT management, IT support and IT problem-resolution options that cover the entire range of IT infrastructure needs encompassing desktops, servers and networks.

 Benefit include:
•Enable you to focus on your core business.
•Allow you to scale back or eliminate your internal IT resources.
•Reduce IT maintenance & IT troubshooting needs
•Enable you to access to I.T best practises & world-class expertise

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