NetSupport

The most comprehensive managed service package.  When network downtime is not an option…

01.

Your time is precious. You have more important issues to deal with than your computer network. It is, however, a critical enabler to your business and in need of attention to ensure it’s running predictably, optimally and securely. Our fully managed program is the ideal solution for an organization like yours, an organization that demands the utmost in network reliability and quality service.

02.

Total IT support and management for a fixed monthly price – it’s that simple. We provide all of the benefits of an internal IT department for a fraction of the price of staffing one yourself. We reduce the business impact of IT failures by minimizing their occurrence, and any unforeseen issues are dealt with as a top priority. All aspects of your network are covered: security, data protection applications and hardware.

03.

When you outsource the management of your important IT resources to us, we look upon this as a partnership. Our comprehensive approach means we are your IT department. By optimizing your network’s performance, it will work at the peak efficiency and reliability levels that your business demands, allowing you to focus on running your business, not your network. Security, networking, data protection and user support – we handle it all for a single, predictable price..

Do these issues plague your business?

Program Advantage

Increased Productivity

Continuous insight into your network lets us reduce the business impact of IT failure by shortening the time from network failure to issue resolution

Reduced Business Impact from IT Failures

Combining preventative maintenance and remote monitoring means we minimize failures that could impact your business. Your network behaves in a stable and reliable manner

Reduced Network Downtime

Through regular, preventative maintenance activities designed to keep your network operating efficiently, we reduce the number of emergency incidents you encounter

Why our clients choose our Managed Solution

Problems

Strategic issues

Lack of accountability or ownership of problems and lack of optimization

Risk & exposure

Security vulnerabilities, data loss or theft and compliance

Paying for downtime

IT service provider makes money when vital elements of your network have failed or need service and repair

Management effort

Expense and effort if hiring and managing an internal IT support staff

Unpredictable, costly downtime

Staff and corporate productivity are impacted

Managing IT costs

Overages, surprises and unpredictable IT support costs. Constant frustration with inability to accurately budget for IT

Benefits

Total cost predicatability

A single monthly fee gets you a complete IT solution and lower total cost of ownership and management

System reliability and performance

Prevents issues, reduces downtime impact and duration

IT spending focused on issue avoidance than ``fighting fires``

Through unlimited preventative maintenance and when needed, getting highest level of response to issues

Improved security

Minimize risk of intrusion, data theft and lost of productivity

A complete, outsourced IT management solution

Focus on your core competence and not your network

How it works for you

Unlimited support

  • Preventative maintenance plan on servers, workstations and all network devices
  • Response to any network issues that arise
  • Emergency rapid response and after hours availability
  • End-user access to our highly-trained technical support staff
  • Asset, license and warranty management

Managed Server

  • 24×7 Advanced Performance Monitoring
  • Server Configuration Management
  • Key Application Maintenance
  • Microsoft and 3rd Party Patch Management
  • Real Time Server Optimization
  • Scheduled Preventative Maintenance

Managed workstation

  • 24×7 Advanced Performance Monitoring
  • Workstation Configuration Management
  • Microsoft and 3rd Party Patch Management
  • Real Time Workstation Optimization
  • Scheduled Preventative Maintenance
  • Report and recommend on chronic and acute issues
  • Planning for avoidance of both acute and chronic issues
  • Incident and maintenance review
  • Capacity, migration, asset refresh strategy and planning

Managed network

  • Firewall Management and Maintenance
  • Router and Switch Performance Monitoring
  • Report and recommend on chronic and acute issues
  • Planning for avoidance of both acute and chronic issues
  • Incident and maintenance review
  • Capacity, migration, asset refresh strategy and planning
  • Ongoing IT budgeting assistance and consulting
  • Recommendations for changes to support plan

Security management

  • Firewall and Perimeter Management
  • Antivirus Management
  • Spam and Virus Mail Filtering
  • Vulnerability Scanning and Remediation
  • Security Policy Creation and Enforcement
  • Specialized Security Reporting
  • Wireless and Remote User Security Management

IT manager

  • Report and recommend on chronic and acute issues
  • Planning for avoidance of both acute and chronic issues
  • Incident and maintenance review
  • Capacity, migration, asset refresh strategy and planning
  • Ongoing IT budgeting assistance and consulting
  • Recommendations for changes to support plan