SupportPack

Proactive IT support – A True IT Partnership

01.

We understand why your critical business services are so important to your daily operations. This is why we spend so much time aligning our technology to support your initiatives. Building a program that relies on 24x7x365 network monitoring coupled with an aggressive preventative maintenance component ensures optimum uptime for your business.

02.

One of the major challenges in maintaining a computer network is trying to predict what will fail and when. With our Down to Business Services solution, we can prevent many network failures from ever happening. By combining regular and comprehensive preventative maintenance and robust real-time monitoring of your critical network and desktop devices, we ensure the reliability and stability of your IT assets.

03.

This solution is so effective that our customers see almost immediate results. A regularly maintained network means fewer failures, yielding higher productivity and savings on support costs for you. At the same time, your exposure to security risks is dramatically lessened, and frustration from unstable IT resources almost vanishes. We allow our customers to focus on their core business functions by taking the worry out of owning a computer network.

Do these issues plague your business?

Program Advantages

Increased Productivity

Continuous insight into your network lets us reduce the business impact of IT failure by shortening the time from network failure to issue resolution

Reduced Business Impact from IT Failures

Combining preventative maintenance and remote monitoring means we minimize failures that could impact your business. Your network behaves in a stable and reliable manner

Reduced Network Downtime Through Proactive Maintenance

Through regular, preventative maintenance activities designed to keep your network operating efficiently, we reduce the number of emergency incidents you encounter.

Stop Buying Downtime – Invest in Uptime.

Scheduled Preventative Maintenance

ensures that your servers, PCs and other vital network devices function optimally. This improves reliability and security

Quarterly Network Health Review

dedicates time to review reports and issues that are important to the ongoing performance of your network. We translate technology into business terms for you

24x7 Advanced Performance Monitoring

ensures all of the critical network devices that comprise your small business network are healthy

Security Management

uses properly designed and implemented Anti-Virus and Anti-Spam solutions to keep your business protected

Network Operations Center

Our NOC team is available to assist with all your support needs, delivering support remotely and actively monitoring your systems for critical failure

Patch Management

ensures all of your Windows servers and PCs have the most up-to-date security and system patches, helping to optimize performance and minimize security risk