A set of commonly used software package is fully supported by us.
Every system connected to the client networks is required to run anti-virus software. This forms the second line of defense against viruses – ensuring that if infected files are opended on client computers, the virus id identified and file access stopped, preventing further infection.
Patching is a piece of software designed to improve the performance, including fixing security vulnerabilities and other bugs. Our Patches automatically updated on a regular basis, including 3rd parties patches.
Configuration Services and Enforcement
A standard user desktop design and configuration enables efficiency in the services provided by us, and reduces cost significantly through standardization of the computing environment.
We conduct scheduled maintenance of desktops and laptops ensuring reliability and stability for users.
Dynamic Network Configuration
Dynamic network configuration is an important feature to maintain connectivity between all systems. We maintained this services through a server that is attached to your network.
Business Continuity Planning
We help to identify, understand and prioritize the critical of business processes to reduce risks during a business interruption. Then we implement a plan to keep your business services available during emergencies. To further support that goal, we develop and implement rapid restore procedures.
We have a proven set of design, document and disaster recovery plan for you. Critical data and devices are identified and incorporated into the plan to ensure a rapid recovery from data loss or service interruption.
Inbound email is spooled continuously in the event of an outage of your network or server. Spooled email automatically delivers once the connection have been re-established.
We offer remote, electronic file storage and access via file server hosted in our datacenter.
Monitored Backup Solution
We continually monitor success, failure or errors related to your backup. Data can be maintained in both primary and secondary remote location, ensuring your data is safe and available.
High Availability Services
If your business applications require high availability needs, we implement a plan to have mirrored fail-over system so that the threat of service interruption is virtually eliminated.
We provide you a central authentication and authorization services. It allows us and tools to assign policies, deploy software, and apply critical updates to an entire organisation.
We ensure all infrastructure has accompanying documentation, and that we are aware of all system dependencies. We maintain a database of this information that assist with planning to avoid unwanted impact of changes made to other system components.
We setup and manage the infrastructure used to deliver and apply one or more desired configuration or policy settings to a set of targeted users and computers within our managed services.
IT Hardware Technical Support
We provide comprehensive maintenance, support and consultancy to your computing equipment. Our ability to service this onsite or remotely ensure a rapid turnaround of your computing assets.
VPN, LAN & WAN Support
We provide support services for the ongoing operation and configuration of your virtual private network, local area network and wide area network
Dynamic Network Configuration
Dynamic network configuration is an important feature to maintain connectivity between all systems on the network. We constantly maintained and managed this configuration through a server attached to the network.
of network professional can't pinpoint the source issues
Human error contributes to unplanned downtime
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Average Hardware failure per year
Proper configuration and installation of supported anti-virus applications on both servers and workstations. Includes ongoing maintenance, such as updates to the application, the virus definitions, and any necessary changes to the configuration. We also monitor information on new viruses and destructive programs.
A number of systems rely heavily on security to ensure appropriate user and access. Central servers are available to ensure that all users attempting to log in to one of these systems are authenticated first.
We maintain the system software and operating system of your firewall, continually manage policy and configuration changes, and coordinate necessary service outages with the you to minimize access and security interruptions.
Email Content & Attachment Filtering
We create filters for inbound email policies based on attachment type, allowing senders, such as designated partners, customers and associates, to bypass specified email policies through an approved sender list.
intrusion Detection & Prevention Services
We implement and manage systems that collects and analyzes information from a variety of system and network resources, looking for signs of internal misuse or intrusion.
Virus Outbreak Management
In the unlikely event of a major outbreak, it is important that the response is targeted and coordinated properly. An emergency response plan has been created just for that purpose and communications between you and our team throughout the outbreak and recovery period.
Windows OS management
We offer operating system support for client servers and for resolving issues that arise with applications for client services such as email, calendaring, backup , printing etc.
Remote Server Support
We can remotely maintain and service customer servers from our NOC. Everything from regular maintenance to troubleshooting and remediation can be conducted remotely, and reduces the need for on-site technician support.
Ongoing maintenance, updating and support of certain server-based applications.
Application Performance Monitoring
Monitoring of the ongoing health, performance and error in server-based application
Hardware and OS Maintenance
We conduct scheduled maintenance of server equipment ensures reliability and continued high quality service.
Continuous monitoring of the health and operation of your server(s) security incidents, network traffic and device availability.
24x7 Network and Server Support
We provide around-the-clock support of your servers and core network devices and services.
Customer Service Portal & Ticket Tracking
Customers have the ability to create and track a trouble ticket on our portal. This is convenient for you.
We have a set of processes whose aim is to ensure any interruptions to normal service are kept to a minimum and returned to normal operations as soon as possible.
Priority Response level
As a preferred contract client, response to your issues and requests are handled by a more stringent set of terms, and are given priority over non-contract customers.
Our services include analysis of data recorded by our support staff to determine common causes of outages or incidents affecting large numbers of users, and then managing the process of identification of the root cause of the problem and elimination of the error from the infrastructure.
IT Asset Lifecycle Management
We plan and manage the optimal functioning lifespan of your IT assets, and plan for their upgrade, retirement and/or replacement in an ongoing fashion.