Managed Incident Response Services

Rapid Threat Containment, Investigation & Recovery for Your Business

When your business is hit by a cyberattack, every second counts. Viperlink provides fast, reliable, and expert-led Managed Incident Response to help small and medium enterprises (SMEs) contain threats, recover safely, and minimise downtime, while ensuring regulatory compliance with PDPA, Cyber Essentials, and Cyber Trust requirements.

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What Is Managed Incident Response?

Managed Incident Response is an always-on service that combines real-time threat detection, automated containment, and expert-led response under a single managed cybersecurity offering. Instead of scrambling to find help during a breach, our team and tools are already watching, analysing, and ready to act – day or night.

Unlike traditional “break-glass” IR consulting, Managed IR is:

    • Proactive, not reactive
    • Integrated into your infrastructure
    • Aligned with PDPA, CSA Cyber Essentials, and Cyber Trust
    • Backed by experienced incident handlers & forensic analysts
    • Built for SMEs without large IT security teams

Key Features of Managed IR

24/7 Threat Monitoring

Our MDR stack continuously monitors endpoints, cloud workloads, and network traffic for suspicious activity. Using behavioural analytics, threat intelligence, and heuristic rules, we detect threats at early stages - often before damage is done.

Real-Time Containment & Automated Response

When a threat is confirmed, our system can automatically isolate affected endpoints, kill malicious processes, and disable compromised accounts. This containment reduces downtime and prevents lateral spread across your environment.

Forensic Investigation & Threat Hunting

Every incident triggers a human-led investigation into how the threat entered, what systems were affected, and whether any data was exfiltrated. Our incident handlers dig deep - providing you with evidence, logs, and recommendations.

Recovery Support

We ensure you can recover quickly from any cyberattack using pre-deployed backup and recovery strategies. With secure offsite backups and snapshot-based recovery, you can restore clean versions of your systems within hours - not days.

Who Needs Managed Incident Response?

Our solution is ideal for:

    • SMEs in regulated industries (legal, finance, healthcare, manufacturing)
    • Businesses working toward or maintaining CSA Cyber Essentials / Cyber Trust
    • Organisations without a dedicated security team
    • IT departments looking to outsource breach response & detection
    • Companies required to meet cyber insurance obligations

Why Viperlink Managed IR?

SME-Focused

We understand the challenges of Singapore’s small and growing businesses - balancing cost, compliance, and cyber risks.

Proven Stack, Human Expertise

We use enterprise-grade detection and backup tools (without vendor lock-in), managed by local cybersecurity experts with hands-on IR experience.

Outcome-Based, Not Alert-Based

We don’t just throw alerts at you - we detect, validate, contain, and own the response process end-to-end.

Aligned with Local Standards

Our managed IR processes follow best practices mapped to CSA Cybersecurity Code of Practice and PDPA guidelines.

Frequently Asked Questions (FAQs)

Incident Response is typically reactive – you call for help after a breach. Managed IR is ongoing and proactive, meaning we’re already monitoring your environment and can respond instantly when something happens.

Absolutely. Managed IR is built for organisations without internal security experts. We act as your outsourced cybersecurity partner, handling everything from threat detection to recovery.

With Managed IR, most threats are contained within minutes, thanks to pre-deployed agents and automated response playbooks.

No, we complement your IT or MSP team. Managed IR focuses specifically on cybersecurity threats, detection, and response, while your IT support handles general IT operations.

We support Windows, Mac, and Linux environments across on-premises, hybrid, and cloud (including Microsoft 365 and Google Workspace). Our tooling is agent-based and deployable in under 15 minutes.

Yes. You receive monthly summaries, quarterly risk reviews, and full incident reports for any response activities.

Yes. Our processes and reporting align with CSA Cyber Essentials and Cyber Trust requirements. We also provide consulting to help you bridge any security gaps.

Our managed cybersecurity solutions, including detection and response, may be eligible under IMDA’s SMEs Go Digital PSG scheme, depending on your chosen support package. We’ll guide you through the process.

Ready to Take Control of Cyber Incidents Before They Happen?

Don’t wait for a cyberattack to realise you’re unprepared. Let Viperlink’s Managed Incident Response give you the peace of mind that someone’s watching, ready, and fully capable of protecting your business.
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