Managed Detection and Response (MDR)

Strength Your Cyber Defenses with 27/7 Threat Detection and Rapid Response

In today’s volatile cyber threat landscape, traditional IT support is no longer enough. Small and medium businesses face increasingly sophisticated attacks, from ransomware and data breaches to insider threats and zero-day exploits. Viperlink’s Managed Detection and Response (MDR) service is your always-on cybersecurity ally, proactively detecting threats, analyzing anomalies, and containing attacks before they impact your business.

Whether you’re under regulatory pressure (PDPA, GDPR, or CSA Cyber Essentials/Trust), handling sensitive customer data, or simply striving for business continuity, our MDR service helps you stay secure, compliant, and resilient.

Key Benefits

24/7 Monitoring

Around-the-clock surveillance of endpoints, networks, and cloud environments.

Rapid Incident Response

Our SOC analysts isolate threats within minutes, not hours or days.

Integrated Compliance

Meets PDPA, CSA Cyber Essentials & Cyber Trust requirements..

Affordable for SMEs

Designed for cost-sensitive businesses without internal security teams.

CSA PSG Grant Support

Eligible for up to 70% co-funding for qualifying businesses.

What is Managed Detection and Response?

Managed Detection and Response (MDR) is a fully outsourced cybersecurity service that combines continuous monitoring, advanced threat detection, and expert incident response.

Unlike traditional monitoring or antivirus software, MDR is proactive and hands-on—it doesn’t just alert you about a potential attack; it actively investigates, confirms, contains, and guides recovery in real-time.

MDR is the modern answer for businesses who:

Lack in-house cybersecurity expertise

Need to meet regulatory compliance

Want predictable cybersecurity outcomes

Must protect remote or hybrid work environments

How It Works?

Threat Visibility & Detection

We deploy lightweight agents across your endpoints, servers, and cloud infrastructure. These agents feed real-time telemetry to our AI-driven detection engine, identifying threats such as:

- Malware and ransomware behavior

- Unsual login attempts

- Data exliltration patterns

- Privilege esxalation activities

- Insider threat indicators

Expert Investigation & Threat Hunting

Every alert is reviewed by experienced cybersecurity analysts in our Security Operations Center (SOC). We perform deep forensic analysis to determine:

- Attack vector

- Affected assets

- Severity and risk score

- Potential business impact

We also conduct proactive threat hunting to identify dormant threats before they activate.

Threat Intelligence & Correlation

We aggregate intelligence from global threat databases, industry-specific attack patterns, and local context to correlate signals. Our systems are trained to distinguish false positives from actual threats - cutting through alert noise.

Incident Containment & Response

If a threat is confirmed, we isolate compromised systems, block malicious traffic, and initiate containment procedures. You receive:

- Real-time notification

- Executive-level incident report

- Remediation guidance

- Compliance reporting (PDPA, CSA, etc...)

Service Features at a Glance

24/7 Security Monitoring

Constant telemetry ingestion and analysis from all your critical assets.

Endpoint Detection & Response (EDR)

Advanced behavior analytics and response capabilities across all endpoints.

Threat Intelligence Integration

Up-to-date information on new threats and attack trends.

Human-led Threat Hunting

Analysts proactively search for hidden threats across your network.

Incident Response Support

Immediate action and containment by trained cybersecurity professionals.

Monthly Security Reports

Easy-to-read summaries for management and IT teams.

Regulatory Reporting

Tailored logs and documentation to support audits and compliance reviews.

Ideal For These Scenarios

SMEs with limited or no in-house security staff

Financial and legal firms dealing with sensitive client data

Healthcare and education institutions needing compliance (PDPA, GDPR)

Retail and eCommerce environments vulnerable to card skimming and credential theft

Companies migrating to the cloud needing visibility and protection across hybrid infrastructure

CSA Cyber Essentials & PSG Alignment

Viperlink’s MDR service is designed to meet the technical controls required by:

CSA Cyber Essentials & Cyber Trust (Starter/Supporter/Advancer)

Productivity Solutions Grant (PSG) for Cybersecurity Services

We assist with:

Baseline assessments

MDR deployment planning

Documentation for audit and grant submission

Why SMEs Prefer Viperlink MDR

Cybersecurity DNA

We’ve transitioned from traditional IT to cyber-first managed services to meet evolving customer needs.

Local Expertise

Singapore-based SOC analysts who understand regional threat actors, regulations, and grant schemes.

Fast Onboarding

MDR deployment in days, not weeks.

Transparent Pricing

No hidden costs, with affordable packages for 10, 25, 50 or 80 users.

Let’s Talk Security

Your business deserves peace of mind. Book a free consultation to assess your cyber readiness and learn how Viperlink’s MDR can protect your operations, brand, and bottom line.

Contact

50% PSG

How is MDR different from a firewall or antivirus?

Firewalls and antivirus software provide perimeter defense or reactive protection. MDR offers real-time monitoring, threat intelligence, and human-led response for active threats – it’s like having your own cybersecurity team.

How long does onboarding take?

Typically within 5–10 business days, including agent deployment, alert tuning, and baseline reporting.

Can I use PSG to subsidise the MDR service?

Yes, our MDR package is aligned with the PSG Cybersecurity category and CSA Cyber Essentials requirements. We assist with grant applications.