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Frequently Asked Questions
What's the difference between the break/fix model and an Viperlink service model, and which is better for my business?
The break/fix model involves paying for IT services only when something breaks, leading to unpredictable costs and potential downtime. On the other hand, Managed Service model provides proactive, ongoing support for a fixed monthly fee, which includes monitoring, maintenance, and quick resolution of issues. For small and medium businesses (SMBs), the Viperlink’s model offers better cost predictability, proactive maintenance, and faster issue resolution, making it a more efficient and cost-effective choice.
How does cybersecurity factor into Viperlink's services, and what measures does Viperlink take to ensure my business's security?
Cybersecurity is a critical aspect of Viperlink’s services, especially considering the increasing frequency and sophistication of cyber threats. Viperlink employs advanced Endpoint Detection and Response (EDR) and Managed Detection and Response (MDR) solutions to proactively detect and mitigate security threats. Additionally, we implement robust security protocols, regular security audits, employee training, and 24/7 monitoring to safeguard your business’s data and infrastructure against cyber attacks.
What backup solutions does Viperlink offer, and how do they contribute to business continuity and disaster recovery?
Viperlink provides comprehensive backup solutions tailored to the unique needs of SMBs, including daily data backups, cloud storage, and automated backup verification. These solutions ensure that your critical business data is securely backed up and easily recoverable in the event of data loss, hardware failure, or cyber attack. With Viperlink’s backup services, you can minimise downtime, mitigate financial losses, and maintain business continuity even in the face of unexpected disruptions.
How does partnering with Viperlink reduce the need for on-site support and improve operational efficiency?
Viperlink’s proactive monitoring and remote management capabilities enable us to identify and resolve IT issues before they escalate, reducing the need for on-site support visits. By remotely managing your IT infrastructure, performing routine maintenance tasks, and implementing automated processes, we optimise system performance, minimise downtime, and improve operational efficiency. This approach allows your employees to focus on their core responsibilities without being disrupted by IT issues, ultimately enhancing productivity and business performance.
What makes Viperlink the better choice for small and medium businesses seeking Managed Services?
Viperlink stands out as a trusted MSP partner for SMBs due to our commitment to delivering tailored solutions, proactive support, and exceptional customer service. We prioritise understanding your business needs and goals to design customised IT strategies that drive growth and efficiency. With our comprehensive suite of services, experienced team of IT professionals, and dedication to innovation and continuous improvement, Viperlink offers a superior MSP experience that empowers your business to thrive in today’s digital landscape.