Help Desk Support

Efficient Help Desk Support

We ensures that IT problems are addressed promptly, minimizing downtime and productivity disruptions.

Your businesses can rely on experienced IT professionals who possess the knowledge and skills to diagnose and resolve a wide range of technical issues

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User-Friendly

Friendly and patient guidance, making it easier for employees to understand and follow the troubleshooting steps

Increased Productivity

Prompt resolution of IT issues means employees can get back to work faster, improving overall productivity and efficiency.

Reduced Workload

Businesses can offload IT support tasks to the help desk, freeing up resources for core business activities.

Technical Expertise

Access to knowledgeable professionals who can address software, hardware, and user inquiries effectively.

Minimized Disruptions

Proactive support from the help desk helps prevent issues and minimize disruptions to business workflows.

Modern technology

Enabling remote access, automation, and ticketing systems, streamlining support processes and enhancing troubleshooting capabilities.

KrisEnergy’s resource business is complex, so having an IT support partner that is both reliable and quick to respond is important to our operations running efficiently. Having been with Viperlink for 8 years, I feel that we have a real partnership with them; not only do they listen and take care of our technical requirements, but they also discuss options, make recommendations and work with us to define our IT strategy. We have a support package that has given us the flexibility we need as our business evolves and changes.

Michael Whibley

VP Technical, Krisenergy Ltd

We have been with Viperlink for almost 19 years now and have been using their SupportPack proactive IT package. They provide us with a proactive and well-placed service which has made a significant impact on the stability and efficiency of our network. Viperlink provides us with remote and on-site support for our Singapore, Shanghai and Tianjin offices. The team is competent, always quick to respond to our issues efficiently. Viperlink understands we need technology to do business, so they make sure our technology is always running smoothly. Their dedicated team care of all our technology needs.

Anthony Sng

CFO, Belships Management

Viperlink has been helping us with most of our IT support. Every time we send a support ticket, our problems have been resolved with relative speed and efficiency. The technicians on hand are personable and friendly, it is assuring knowing they are available when needed. A professional company that has taken time and effort to learn the requirements of our business and support our needs accordingly. The quality of service has resulted in minimized network failures and disruption. We have peace of mind knowing there is a team of experts behind us, guaranteeing high levels of service and solutions that give our business a competitive edge.

Kelly Ng

Manager, Ban Nee Chen Pte Ltd

l represent our company in recommending the services of the Viperlink Pte. Ltd.. We have been using Viperlink services since December 2015. They have provided our company with excellent support in the areas of IT. They are very reasonably priced, and always do exactly what we ask of them. I am confident about the services of Viperlink and | will surely recommend Viperlink as a solid and reliable vendor, and experts in their field.

Yasuhiro Oka

CFO, Mizuho Bank